WE ARE
SUPPORTERS ONLY!
We are a group of people that really love all sports and the teams we support, and therefore we wanted to do something good and fun for other supporters. We are dynamic and creative and love to design new and unique products for supporters. We have only just begun and have so much more to do!
FOR
SUPPORTERS
ONLY!
We don’t buy and sell random stuff. Every piece is designed to be personalized. We want you to take our products and really feel good wearing or using them, showing how proud you are to support just your team. Whether it's a necklace, a cardholder or a water bottle, we offer something with special design for everyone. The concept of 'Meaningful' is not a passing trend—it stands the test of time. Our products are versatile, timeless, and made to last and to be proud of.
WHERE IT ALL
BEGAN
We have been supporters since we were babies and the thought to do something good and fun for other supporters has been on our minds for a long time. Supporters Only was founded in 2023 to create unique products and souvenirs, by supporters for supporters. Although we started as a small team, we have faith and relentless determination to grow and be able to make supporters all over the world even more proud of their teams.
WE SUPPORT
YOUR FAVOURITE
TEAM
Every year we do something to support your favourite team. The amount depends on how much the teams fans has bought in the shop. It could be that we buy things from their shops, or sponsor the club or the supporter club. This way you know that you are not just buying a product, but at the same time you support your favourite team!
CHARITY
Part of our sustainability work is our charity program. We not only offer our customers good product that brings joy and pride, but also makes a bigger difference. We support the Children Cancer Fund with all profits from a specially designed product every year, something we are very proud about!
FAQ
Warranty Conditions
At SupportersOnly, our jewelry is made of high-quality materials and stones.
Standard Warranty
As of January 22nd, 2023, all materials (gold, diamond pieces, silver, gold plated, and rose gold plated items) include a 2 years warranty. Please note the warranty does not cover lost or stolen cases.
5-year Jewelry Protection Plan
Our 5-Year Jewelry Protection Plan allows you to protect the jewelry you love & enjoy free returns, repairs or replacements , exclusive discounts and a seamless customer service that will allow you to wear our jewelry with confidence & peace of mind.
What are Supporters Only shipping options?
We provide a convenient range of secure local and international shipping options. To upgrade your shipping method, please contact our Customer Care Team.
Our most popular shipping methods in USA include:
- Standard- FREE
- Express - Super fast shipping
Please note that time frames are stated in business days and do not include weekends.
For more information about local and international shipping as well as relevant shipping times during peak seasons, please click here.
Where is My Order ID?
Order ID Numbers are sent once your order is confirmed. You can find your order number in your Order Confirmation email, along with additional information about your order (it will start with 51******). Your Order ID Number is the best way to identify and to track your order. If you cannot find your Order Confirmation, just drop us an email and we will send you a new one.
There are a few reasons why this might happen:
- There may have been a typo in the email address you entered. (typos- we all make them!!).
- The email may have been routed to your spam / junk / promotion folder.
o Check these folders. You can also search for our email address info@Supportersonly.com and hopefully it will show up in the results.
o Mark our email as ''Not Spam'' in your email service. - Some orders get stopped before being confirmed, this could happen because of special characters in inscription, special requests made by you, an error with the shipping address, or other such matters.
Please allow 24hrs for your order to process, and for our team to release the order into a confirmed status.
If you are still unable to locate your confirmation email after 24 hours, please contact our team and we will be sure to resend it to you.
You can find out your Order Status here: Order and Shipment Status Information.
How do I change my shipping address?
To change your address before an order has shipped, please contact us
We can change your shipping address until your item has been sent for packaging, at which point we carefully prepare your personalized jewellery for shipping.
Returns & Cancellations
Cancellation & Changes
Production of your personalized item will begin immediately after we have processed your order.
- What is the cancellation time frame? Since each item is uniquely made for our customers and we start production straight away, please let us know up to 2 hours after placing your order that you want to cancel it. Please be advised that after 2 hours, we are able to offer either exchange or store credit. To cancel your order, please contact our customer care team here.
- How can I make a change in my order? We all change our minds, if you wish to change something in your order before it has shipped, please contact us and we will gladly make the desired change. There is no need to cancel your order and place a new one.
Refund
How do I get a refund? If you are eligible for a refund, it will be issued to the account you used to make your purchase. Once your refund is processed, it may take up to 7 business days to appear on your account. Refund can only be processed within 30 days of delivery.
Returns & Exchanges
If you are not 100 % satisfied with your product, we will be happy to exchange it for something else within 100 days of purchase.
- How do I exchange my item? You must return your original item before we are able to send your new item to production.
- Please let us know before doing so and send a clear picture of the item.
- If the new item you have chosen has a different monetary value than your original item, you will be sent either a money request or refund in the form of store credit, whichever is appropriate.
Damaged Item
If you think that the item you received is damaged or incomplete, please contact us immediately.
- Please visit our ‘Contact Us’ page, select ‘Inquire about received order’ and proceed the relevant category from the dropdown menu (My item is damaged, There is a mistake in my order/Something is missing, etc.).
- Attach a clear image of the damaged item and describe the matter.
- Once a customer care representative has received a clear picture and approved your claim, you will be offered a free reorder, if the item is within warranty.
- How do I get a refund for a damaged item? You can return your item for a full refund within 30 days of delivery.