At Supporters Only, we always leave one year warranty on everything.

The chain type that comes with your necklace is usually 60 cm, and if not, it will be highlighted on the product page.

We only craft with high quality stainless steel and with real 18k Gold plating.

All our products are 100% nickel-free.

We pick and pack products every day, and our delivery times in UK is ca 2-4 days, and 5-9 days in the EU.

Order ID Numbers are sent once your order is confirmed. You can find your order number in your Order Confirmation email, along with additional information about your order. Your Order ID Number is the best way to identify and to track your order.

Tracking Your Order
You will always get a tracking number when orderring, for easily tracking. If you haven’t received a shipping notification, your order is still in production.

Shipping Notification
Once your product is on its way we’ll send you a Shipping Confirmation email that states your delivery date and tracking number, depending on the shipping method you chose.

Although it is rare, sometimes your tracking number will say "Delivered" before your package has arrived. If this happens to you within 36 hours of the expected delivery, please try the following:

• Check your shipping notification email to ensure your package was shipped to the correct destination
• Look for a notice of attempted delivery
• Look around the delivery location for your package
• See if someone else in the house accepted the delivery
• Wait 36 hours -- in rare cases packages may say delivered up to 36 hours prior to arrival

If your order is four days past the expected delivery date, please contact us and we will solve the problem.

Yes! We ship to most countries all over the world, exceot Russia, Ukraine and Belarus.

Please note that the shipping time frame may vary according to the destination you would like your order shipped to.

To change your address before an order has shipped, please contact us.

We can change your shipping address until your item has been sent for packaging, at which point we carefully prepare for shipping.

Any changes made to an order while it is still during production will happily be accommodated, free of charge. To avoid having your order arrive late, we advise against making changes during popular national events and holidays.

If you purchased your order using PayPal, we will ship your jewelry to the address connected to your PayPal account. If you want to receive it at a different address, please contact us informing your Order ID number and the new address details.

We can change your shipping address until your item has been sent for packaging, at which point we prepare for shipping.

You may have been really excited to place your order and missed a slight detail. We can relate ;)

But don't worry, we can usually fix this for you.

If you forgot to include an apartment number, or if there is a slight typo in the address, the order will most likely return to us. Once it does we can easily update the shipping address for you and resend it. Please contact us with the following details:

• Name (including street, number, apt number, or PO Box)
• City
• Postcode
• Country

 You can use your tracking number to see if the package has returned to us.

Unfortunately, sometimes the order gets lost in the mail and does not return to us. If this happens please contact us and we’ll do our best to assist.

Perhaps you continued browsing through our site and found another piece that you want to buy. We get it.

In order to add an item you’ll need to place a new order, but we can combine them into one shipment so that your items arrive together.

All you need to do is contact us.

Please note that by shipping both orders together, your estimated delivery time will be slightly delayed.

We are sorry to hear that your order is damaged!

We are happy to assist you with any issues, but first our customer care team are obliged to receive a picture from you in order to proceed with a reorder for a replacement item.

Please contact our Customer Care Team and provide us with the following information:

• Your Order ID number
• A picture of the damaged item
• The item's name and item ID

It is required to send a picture of the damaged item for us to determine how to proceed.

We'll get back to you as soon as we can to offer a replacement item according to our warranty policy.
Please note to check your email to see if you've received a response from us within a few hours.

Your replacement item will be shipped within the time frame for the standard shipping method, that will be active on site at the time you contact us.

We want to assist you and send out a new chain to you!

Please contact our Customer Care Team with and provide us with the following information:

• Your Order ID number
• A picture of the damaged chain
• A description of the damage
• The chain size you want

It is required to send a picture of the damaged chain for us to determine how to proceed.

We'll get back to you as soon as we can, and depending on whether you have warranty,we will offer a replacement chain which can be easily reattached with a pair of pliers, or by your local jeweler.

Your replacement chain will be shipped within the time frame for the standard shipping method, that will be active on site at the time you contact us.

Cancellation & Changes

Production of your personalized item will begin immediately after we have processed your order.

• What is the cancellation time frame? Since each item is uniquely made for our customers and we start production straight away, please let us know up to 2 hours after placing your order that you want to cancel it. Please be advised that after 2 hours, we are able to offer either exchange or store credit. To cancel your order, please contact our customer care team.
• How can I make a change in my order? We all change our minds, if you wish to change something in your order before it has shipped, please contact us and we will gladly make the desired change. There is no need to cancel your order and place a new one.

Refund

How do I get a refund? If you are eligible for a refund, it will be issued to the account you used to make your purchase. Once your refund is processed, it may take up to 7 business days to appear on your account. Refund can only be processed within 30 days of delivery.

Returns & Exchanges

If you are not 100 % satisfied with your product, we will be happy to exchange it for something else within 30 days of purchase.

• How do I exchange my item? You must return your original item before we are able to send your new item to production.
• Please let us know before doing so and send a clear picture of the item.
• If the new item you have chosen has a different monetary value than your original item, you will be sent either a money request or refund in the form of store credit, whichever is appropriate.

Damaged Item

If you think that the item you received is damaged or incomplete, please contact us  immediately.

• Please contact us as soon as you can.
• Attach a clear image of the damaged item and describe the matter.
• Once a customer care representative has received a clear picture and approved your claim, you will be offered a free reorder, if the item is within warranty.
• How do I get a refund for a damaged item? You can return your item for a full refund within 30 days of delivery.

If you receive a wrong item in your order, please let us know as soon as possible so that we can sort it out straight away.

Start by checking your order details to ensure that the order was placed correctly. Then contact us with your order number and a photo of the incorrect item. We’ll send you a replacement as quickly as we can.

We're sorry to hear that an item is missing!

We ask that you please check your Order Confirmation to make sure that the details are correct and as you ordered.

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels, each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.

If an item is missing, please contact us with your order number, the name of the missing item, and a link to the item webpage if you have it. We will resolve this issue for you as quickly as we can.

We accept all major credit cards as well as payments made through PayPal and Klarna (in some countries).

All payment must be made in full before shipment.

To make a payment just click on either the "Continue to Checkout" or "PayPal Checkout" buttons in your shopping cart. After entering your contact details you’ll be redirected to the relevant payment platform.

Unfortunately we do not accept Direct Debit Cards or Prepaid Credit Cards.

If you have trouble redeeming your coupon, you may have entered the wrong coupon code or your code may have expired. Please make sure you write the promotional code in the exact way it was provided, without any spaces.

If your promotional code still isn’t working please contact our Customer Care Team to resolve the issue.

Only one promotional coupon code, voucher, or free gift can be used per purchase.

If you are unable to complete your payment using PayPal, please contact us with your order details. We’ll gladly send you an email with a PayPal Payment Request to complete your payment and process your order.

Subscribers to our email list and other loyal customers who follow us on social media often receive discount coupons. To redeem your coupon, just click on ‘promotional code’ beneath your item information in the shopping cart.

Type your code in the drop down box, then click APPLY to subtract your discount from your subtotal.

Please note that you can only use one code a time.

Once your order has been confirmed and approved you will be able to see the charge on your billing statement.

You can find us next to the purchase amount and with the name "SUPPORTERS ONLY"